| Regional Customer Service Delivery Manager Job at Transquisite Consulting Posted: 11 Jun 2014 07:19 AM PDT Job Title: Regional Customer Service Delivery Manager
Company: Transquisite Consulting
Location: Lagos, Nigeria
Job Field: Administration Customer Care
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Transquisite Consulting is a Recruitment, Training and Business Consultancy operating in the UK and Nigeria. We offer bespoke comprehensive services with the objective to develop businesses to reach their maximum potential through the recruitment and the professional development of employees and their business processes.
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Job description:
We are looking for a Regional Customer Service Delivery Manager to join a global brand. The successful candidate would have strong relationship management skills and ensure that a high level of customer service is delivered throughout the region.
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You will be responsible for planning and implementing the remaining phased transition of all customer services activities in the region towards a centralised model.
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Experience in Change Management is essential as you would be developing appropriate reporting mechanisms to fit in with the objectives of the UK Customer Service Head Office and provide periodic updates on key customer service performance measures in the region, to both regional and Service Delivery stakeholders.
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Your role is not only a customer service delivery role but also a retention role ensuring that the corporate consumers are retained and implement any local interventions endorsed by the national office head.
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In so doing, this job performs a pivotal role in ensuring the continuation of The company’s sustainable growth.
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Desired Skills and Experience: – Extensive experience working or covering the Sub- Sahara, demonstrating thorough understanding of the market – Knowledge of key customer service metrics and techniques for evaluation of customer service satisfaction and quality performance – Strongly customer focused, displaying and fostering positive attitudes at all times – Advanced interpersonal skills with the ability to understand and challenge internal customer needs and forge productive, trust based relationships with senior management across the organisation – Good influencing skills in order to deliver change in the region – Highly motivated, proactive and practical individual, able to work under pressure and balance various requests for assistance – Call centre management experience, including high level reporting to senior management on key performance metrics – Previous experience of managing the transition of Customer Service operations from a local to a more global model is desirable – Experience of identifying and delivering process improvements in a customer service industry – Experience of working across different countries and cultures with particular experience in the geographical territory the role supports – Experience of managing others to drive performance – Experience of managing and being managed remotely. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Total Productive Maintenance Trainee Job at Flour Mills of Nigeria Plc Posted: 11 Jun 2014 07:03 AM PDT Job Title: Total Productive Maintenance Trainee
Company: Flour Mills Of Nigeria Plc
Location: Lagos, Nigeria
Job Reference: TPM-GP 01/14
Department: Golden Pasta Company
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Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria. Our Golden Penny Food Basket is a bundle of great brands guaranteed to deliver nourishment for your daily well being and maximum enjoyment.
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Our products are made with the finest quality materials and are available everywhere in pocket friendly sizes to suit the differing tastes and lifestyle of individual and family needs.
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Our dedicated employees make sure that we can fulfill our Promise.
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The Job: – Support the implementation of Total Productive Maintenance best practice Master plan – Establish and monitor the company loss and waste structure and drive continuous improvement project to constantly reduce the losses and wastes. – Build training competence by developing TPM Training materials and delivering in-house training. – Drive 5S and good house keeping in the entire factory. – Use TPM best practices to improve operational efficiencies.
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The Person: – Good verbal and written communication skill – Good presentation skill – Good analytical & numerical skills – Ability to work effectively in a team – Demonstrated ability to work well under pressure – Must have completed NYSC – Not more than 26 years of age by July 2014 Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Customer Service Facilitator / Trainer Job at TME Evolution300 Limited Posted: 11 Jun 2014 06:36 AM PDT Job Title: Customer Service Facilitator/Trainer
Company: TME Evolution300 Limited
Location: Lagos, Nigeria
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TME Evolution300 Limited is a resource center, involved in Consulting, outsourcing and training, We are a professional training center for learning, growth and career development.
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TME is hiring for the post of a customer service facilitator/trainer
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Job Description: – Candidate must reside on the mainland in Lagos – Must have at least 3-5 years experience as a customer service facilitator – Must have a good communication skill – Must be able to work with little or no spuervision – Must have passion for customer service Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Non-Academic Staff Job at Tophill Schools Posted: 11 Jun 2014 06:11 AM PDT Job Title: Non-Academic Staff
Company: Tophill Schools
Location: Abuja, Nigeria
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Non Academic Staff
Front desk FD005
Drivers DR006
Cook C007
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Requirements:
Applicants applying for front desk must have the following qualities:
. – OND in business management – Good communication skills/computer literate – She should be 30 -35 years and of reputable character
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Applicants applying for driver must have the following qualities:
. – Must have the current driver licenses and should have at least 5-10 driving experience (40 years and above and must be married)
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Applicants applying for cook must have the following qualities:
. – Must be capable of preparing both local and continental diets. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Academic Staff Job at Tophill Schools Posted: 11 Jun 2014 06:07 AM PDT Job Title: Academic Staff
Company: Tophill Schools
Location: Abuja, Nigeria
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Vacancies exist for hard working, dedicated, experienced, trained and qualified staff in this position:
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Academic Staff
English Language EN001
Creative Arts/Music CA002
Hausa Language HL003
Class Teachers CT004
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Requirements: – Interested applicants must be computer literate with a degree in education and should have at least five (5) years teaching experience. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Graduate Trainee Job at Maersk Line Nigeria Posted: 11 Jun 2014 05:19 AM PDT Job Title: Graduate Trainee
Company: Maersk Line
Location: Lagos, Nigeria
Ref.: ML-048181
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Maersk Line is the world’s largest container shipping company and is renowned for its professional and customer-centric approach. The diversity of insights from our 25,000 employees all over the world strengthens our international reputation for high standards and innovation.
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If you work well with others, have a can-do attitude and have the ambition and passion to excel, the Maersk Liner Graduate Programme (MLGP) can offer you the perfect opportunity to build a long term and varied career in an international environment.
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The MLGP is designed to provide access to a fast track career for bright young professionals across a range of disciplines. The programme combines learning and talent practices to ensure that developmental opportunities are maximised to the benefit of both the participants and the company.
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We Offer:
A challenging and rewarding opportunity where you will build a long-term career in the global trade and transportation industry – during the 2-year Graduate Programme, you will have vast opportunities and be part of an international group of young professionals.
Together you will:
. – Build your knowledge from some of the best experts within the shipping and business fields, in your day to day job and in classroom environments. – Build a global network that you can leverage in your future interactions to enable collaboration and career. – Be significantly exposed to high-level leaders to ensure that theoretical insights are continuously linked to concrete business challenges. – Become part of a team where we play to win and ‘we’ always comes before ‘I’.
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Key Responsibilities: – You will join a team of highly competent colleagues and jointly participate in reaching the objectives of your department. – Your manager will continually provide you with individual sparring to help you develop professionally and personally. – Being part of a global shipping programme, you will meet your fellow Maersk Liner Graduate Programme participants from all over the world in three seminars where you will receive insights into the Shipping industry, grow your understanding of the business and grow your personal competences. – You will take an active role in your own development and work together with your manager and HR to identify your key development needs and build an action plan.
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Who we are looking for: – Master’s level education in Business or related discipline with a maximum of 3 years’ work experience after graduation in parallel with education or between degrees. – Commercial experience will be an advantage. – Ambitious individual with a passion and drive to excel. – Have an international mind-set and excellent command of English (both spoken and written). – A pragmatic and holistic thinker. – Resourceful and flexible with strong capabilities to prioritise, optimise and perform under limited resources and tight deadlines. – Strong desire to pursue a long-term career within the commercial part of the business. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Financial Planner/Retail Officer Job at Law Union and Rock Insurance Plc Posted: 10 Jun 2014 09:17 AM PDT Job Title: Financial Planners/Retail Officers
Company: Law Union and Rock Insurance Plc
Location: Lagos, Nigeria
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Law Union and Rock Insurance Plc is recruiting result oriented goal – getter and serious minded candidates to join our marketing team for the vacant positions.
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Requirements:
NCE, OND, HND / BSc Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Information Dispenser Job at Abbyzimpression Nigeria Posted: 10 Jun 2014 08:42 AM PDT Job Title: Information Dispenser
Company: Abbyzimpression
Location: Lagos, Nigeria
Job Type: Part-time
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Abbyzimpression is a trendy, classy and affordable online store that brings to your doorstep voguish clothing, creative jewellery pieces, dashing handbags, fashionable and unique shoes et al. We go steps further to bring to you household items and many more.
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Job Description: – The information dispenser sends email blasts, text blasts to our customers. – It is a part-time job, something you do not do very often.
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Requirements: – Good communication skills. – Ability to work with less supervision – NO experience is required as adequate training will be given – Good internet and computer ability. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Graduate Trainee Java Developer Job at ByteWorks Ltd Posted: 10 Jun 2014 08:35 AM PDT Job Title: Graduate Trainee Java Developer
Company: ByteWorks Ltd
Location: Abuja, Nigeria
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We’re the Byteworks that make things “always work”. If you’re not quite sure how your application can get the response you want, leave it to us. We’ve worked with varied clients, hand-crafting applications that consistently turn ideas into profitable and effective businesses. Headquartered in Abuja, Nigeria, our expert team of designers, developers, and project managers offer all the services you need to start growing your business today.
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Requirements: – Must have a 1st class or 2:1 in Computer Science, Computer Engineering, Electrical Electronics Engineering or any related discipline – Java programming skills. – Use of Object oriented technologies and tools – Experience with server-side technologies including relational databases (Oracle, Mysql or Postgres) – Verbal and written communication skills – Must have completed NYSC or is still serving. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Examinations/Customer Service Assistant Job at British Council Nigeria Posted: 10 Jun 2014 08:20 AM PDT Job Title: Examinations/Customer Service Assistant
Company: British Council
Location: Abuja, Nigeria
Job Type: Full Time
Job Field: Customer Care
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Job Desciption:
Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test examination administration duties. This includes exams data entry, post despatch, assisting with session planning implementation and examination invigilation.
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Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
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Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.
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Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Client Adviser Job at AB Microfinance Bank Nigeria Posted: 09 Jun 2014 05:41 AM PDT Job Title: Client Adviser
Company: AB Microfinance Bank Nigeria
Location: Lagos, Nigeria
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AB Microfinance Bank Nigeria is a foreign owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium-sized enterprises (MSMEs) and other clients in the lower income strata. A limited liability company duly incorporated in Nigeria.
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Main Qualifications: – Minimum educational qualification of B.Sc. HND. – Good communication and Interpersonal Skills. – Excellent selling and Marketing skills. Active PC user. – Excellent customer service relation, 1-2 years working experience in any related field would be an added advantage. – Ability to work effectively with minimal supervision
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Basic Duties: – Taking enquiries and providing necessary information to clients. – Active sales of the Banking Services products. – Direct promotion in markets. – Account opening and all customer account related operations. – Disbursements of loans. – Providing excellent customer service. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Customer Service Job at Clean Food Company Posted: 08 Jun 2014 07:41 AM PDT Job Title: Customer Service
Company: Clean Food Company
Location: Lagos, Nigeria
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Clean Food Company is poised to become Africa’s largest food store with customer and staff satisfaction as our key goal.
We require the services of exceptional and motivated professional to fill this vacant position.
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Job Overview:
Successful candidates will oversee/assume responsibility for managing the planning, operation and maintenance of our customer service segment to achieve seamless operation.
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Key Duties and Responsibilities:
Participate in the design and articulation of business strategy, policies and procedure. – Lead the execution of business customer service strategies and plans. – Preparation of daily, weekly and monthly operational reports. – Develop standard operating procedures in such key areas as business, operations, delivery management, KPI definition and evaluates performance against these standards. – Drive the development of innovative services offerings strategies by studying and analysing data on customers and target group, using integrated analytical functions. – Manage/monitors efforts of all team members to achieve synergies and ensure achievement of the operational target.
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Additional Qualification and Experience: – Bachelor’s Degree in Social Science/Business Administration is required. – Highly developed knowledge of Customer Service. – Strong organisation and time management skills. – Good interpersonal and communication skills. – Proficiency in microsoft office suite.
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Remuneration:
The expected remuneration will be highly competitive. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Education Specialist - Planning/Governance Job at UNICEF Nigeria Posted: 08 Jun 2014 04:41 AM PDT Job Title: Education Specialist (Planning/Governance)
Company: UNICEF
Location: Abuja, Nigeria
VN-NGR-22-20149 UNICEF’s mission in Nigeria is to help governments at all levels, organizations, communities and families provide every child with education, health, equality and protection. UNICEF, a smoke-free environment, is committed to gender equality in its mandate and its staff. Well qualified candidates, particularly women are strongly encouraged to apply. Job Description:
UNICEF Nigeria seeks the services of an experienced Education Specialist who will provide technical expertise to the State Ministries of Education and their related agencies, Local Government Education Authorities, Schools and Education NGOs on issues of planning and education governance through building strong institutional and human capacities for educational plans development, implementation/ management and reporting. The job holder shall also place special focus on developing strong system for 3rd Level monitoring – i.e. monitoring of Results for Equity Systems (MoRES) – especially at the Local Government and Schools Levels, and enhancement of systems for effective development, management and dissemination of EMIS. Qualifications and Competencies required:
• Advanced university degree in one or more of the disciplines relevant to the following areas: Education; Primary Education, or a Social Sciences fields relevant to international development assistance.
• Five years of progressively professional work experience at national and international levels in field programmes relevant to Education programmes. Experience in national level development assistance is an asset. Experience with addressing gender disparities and asset. Background/familiarity with Emergency.
• Fluency in English and local working language of the duty station.
• Advanced knowledge of one or more of the technical areas of UNICEF Education programmes.
• Advanced Technical Knowledge of the theories, principles and methods in one of the following areas: Education; Primary Education, Economics, Social Sciences, and/or related fields.
• Gender and diversity awareness.
• Leadership in identifying, encouraging and mentoring capable women.
• Knowledge of the global commitment on aid effectiveness, including the Paris Declaration on Aid Effectiveness, the Accra Agenda for Action as well as knowledge of the Global Programme Partnerships (GPPs).
• Knowledge of theories and practices in: Programme/project management in Education, Monitoring and Evaluation, Training and Capacity Development in Education, Alternative Basic Education, Curriculum Development and Knowledge Management.
• Fluency in English and local working language of the duty station.
• Five years of progressively professional work experience at national and international levels in field programmes relevant to Education programmes.
• Experience in national level development assistance is an asset. Experience with addressing gender disparities and asset. Background/familiarity with Emergency. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Public Relation Officer Job at Community Life Advancement Project (CLAP) Posted: 08 Jun 2014 04:28 AM PDT Community Life Advancement Project (CLAP) an NGO working to reduce HIV/AIDS, Hunger and III-health requires for immediate employment, in her Abuja, Lokoja, Akwanga, and Taraba offices, the services of:
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Job Title: Public Relation Officers
Company: Community Life Advancement Project (CLAP)
Location: Nigeria
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Requirement: Applicants with minimum of First Degree in any discipline and not more than 28 years of age. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Trainee Programme Officer Job at Community Life Advancement Project (CLAP) Posted: 08 Jun 2014 04:22 AM PDT Community Life Advancement Project (CLAP) an NGO working to reduce HIV/AIDS, Hunger and III-health requires for immediate employment, in her Abuja, Lokoja, Akwanga, and Taraba offices, the services of:
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Job Title: Trainee Programme Officers
Company: Community Life Advancement Project (CLAP)
Location: Nigeria
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Requirement: – Applicants with OND, HND, BSC in any discipline with little or no experience Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Builder Job at Top Services Limited Posted: 07 Jun 2014 12:41 PM PDT Job Title: Builder
Company: Top Services Limited
Location: Nigeria
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Requirements: – Applicants should possess relevant qualification – Professional qualification is a must and experience will be an added advantage. Apply to this job This posting includes an audio/video/photo media file: Download Now |
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