Problem: Extreme Power Saving mode is missing
One of the features that HTC trotted out in its announcement of the One M8 was an Extreme Power Saving mode. The mode would send the phone into an almost hibernation stage, only allowing through the most minimal of information and allowing the phone to stay alive for 15 hours on just 5 percent battery life. That mode is missing on some HTC One M8 handsets, an issue that has mostly plagued United States owners. The reason for this is because U.S. carriers are shipping a version of the smartphone that is running an earlier software version than the one with Extreme Power Saving.
Solution: Users without Extreme Power Saving will have to wait for a software update to arrive. The phone hasn't been out for too long, but updates should start rolling out fairly soon. You can always check for system updates by going to Settings > Software Updates > Check Now. The HTC software version that includes Extreme Power Saving mode will be version 1.54.401.5 and up.
Malfunction: No SIM card error
A fair number of HTC One M8 owners have reported an error message that occasionally displays on their phone that the SIM card has not been detected properly. This error often pops up at random and has been known to arise multiple times over the course of use with no real rhyme or reason for appearing.
Potential Solutions:
You can find the SIM card tray and eject the SIM card using a paper clip or pin to pop out the tray. Reseat or readjust the card, re-insert it, and see if it solves the problem.
Attempt to clean the SIM card and the gold contacts on it with rubbing alcohol applied to a microfiber cloth. Clean carefully to avoid any damage, and dry the card before re-inserting it.
To add an extra layer to the SIM card to prevent it from shaking loose within its tray, thicken the card with a few thin layers of tape. Make sure not to cover the gold plates on the card. This could add enough size to make sure the SIM card doesn't fall loose again.
If all else fails, you can always take the handset back to the store and have it or the SIM card replaced.
Annoyance: Keyboard keeps changing language
Some users have had a difficult time with the HTC keyboard. Specifically, some users find they are suddenly typing in entirely different languages. This isn't so much a software problem as it is clumsy fingers or poor spacing on the keyboard itself, but it's an annoyance either way.
Solution: Luckily, the keyboard on the HTC One M8 is digital and on screen, so it's easy to replace. Switch over to a keyboard replacement app of your choice by downloading one from the Google Play Store or try out the popular and built-in Swype keyboard option.
If you'd like to stick with the default keyboard and just eliminate the issue with the other language, open the SMS app, bring up the keyboard, and hold the cog button to bring up the keyboard settings menu. Tap Keyboard Selection and uncheck the languages that you won't use.
Problem: Phone crashes at random
Some users have reported the HTC One M8 crashing during use. Those who has mentioned the problem have not noticed a pattern in usage to cause such an occurrence. The phone simply reboots on occasion without any prompting.
Possible Solutions:
A factory reset seems to be the first solution to the problem. Go to Settings > Backup & reset > Reset phone > Erase all data > OK to perform the reset.
If you believe it is a specific app or program causing the issue, go to Settings > Power > Usage. This will show you if any app in particular is eating away at resourcing and wreaking havoc on your handset.
Malfunction: Camera app crashes in portrait mode
Outside of the complaints about the quality of photos captured by the HTC One M8 — sorry, not much we can do about that one — there have been reports of the camera crashing during use in portrait mode. Some users have even reported that there are no issues with the camera in landscape, but changing orientations causes the HTC camera app to crash.
Solution:
This issues has been tracked to a specific app. LastPass, the popular password manager tool, has been causing the problem thanks to its latest update. The good news is you won't have to delete the app or use a different photo app. They can live in harmony. Here's what you'll have to do:
Log into the LastPass application
Go to Preferences > Edit App Associations
Select Camera
Change the selection to "Do not show fill window"
By all accounts, this seems to do the trick.
Bug: Bluetooth won't connect
Bluetooth is one of those problems that pops up with just about every phone, especially when it comes to trying to connect with a car. The HTC One M8 is no exception to the rule, and it has its own share of issues with Bluetooth connectivity. There are a lot of ways to break through these issues, including persistence, but here are some that seem to work.
Possible solutions:
Make sure that the firmware in all devices is up to date.
Delete the previous pairings between the HTC One M8 and the other device. Go to Settings > Bluetooth to do so. After completing the process, try to connect again.
For issues related to sending messages, make sure Message access is on by going to Settings > Bluetooth > Advanced.
Avoid special characters when naming your device. Make sure you haven't given your device a crazy name by going to Settings > Bluetooth and checking the Device name.
Bug: Phone always appears to be roaming
A handful of users have noticed that their HTC One M8 always appears to be roaming. This could be a concern for anyone who doesn't want their cell bill to be incredibly high even though they are making calls from well within their region of service. This is a known bug and HTC promises that users seeing the roaming signal at all times are not being charged for roaming services.
Solution:
This comes down to a software update that should be on the way soon. To check and see if your HTC One M8 is up to date and has the latest firmware, go to Settings > Software Updates > Check Now.
Malfunction: Email app isn't working
HTC provides its own apps for the HTC One M8, but some of those have been problematic for users. Specifically, the search function of the HTC email app doesn't yield results in a timely manner and has trouble displaying messages.
Solution:
If you find yourself with this problem, you are likely a Yahoo mail user. Yahoo and the HTC mail app don't seem to play nice together. The default values are incorrect. You can follow these steps, provided by Yahoo, to fix the problem:
Open the Menu button on your Home screen.
Tap Apps.
Tap the Mail icon.
Tap Other (POP3/IMAP).
Enter your Yahoo account information.
If an error occurs throughout the process, try the following:
Tap Manual Setup.
Tap IMAP.
Enter the following server setting information:
Incoming server: imap.mail.yahoo.com
Port #: 993
Security type: SSL (accepts all certificates)
Outgoing Server: smtp.mail.yahoo.com
Port #: 465
Keep all of the other settings the same.
Complete the setup process.
Glitch: Dead or stuck pixels
Despite the pretty screen on the HTC One M8, there have been some complaints about dead pixels — pixels that won't light up — and stuck pixels — ones that are permanently on — with the displays. This can ruin the viewing experience for the One M8 user.
Possible solutions:
You can try an app like Dead Pixel Detect and Fix and see if it helps.
Some users suggest leaving your screen on for 30 minutes or so on full brightness in an effort to burn away the dead pixels.
Return the handset and get a replacement with a screen that doesn't have this problem.
Bug: HTC TV App won't connect with TV
The HTC One M8 isn't just designed to be in your pocket on the go, but in your hand while you're in the living room. An IR blaster in the device makes it capable of becoming your TV remote.
But that's assuming it works, which by the accounts of some users has not been the case. The error message "Unable to retrieve data" appears after attempting the setup process.
Possible Solutions:
Make sure your service provider offers support for the app. Simple as it sounds, some providers are not compatible.
Run through the setup process again, making sure that you've followed the process properly and completed every step. Sometimes it just takes a few tries to get the app to pick up the information.
Go to Settings > Apps and find the HTC TV app. Clear the data for the app and try the setup process again.
Make sure the app is up to date. An older version of the app seemed to have more problems than the current one.
If you've run into any other HTC One M8 problems or, even better, found a solution that isn't listed, then please post a comment and share. You will also a lot of great advice over at the XDA Developers forum for the HTC One M8.
Also, check out our guide to HTC One problems, as some issues have carried over to the new handset.
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