| Continuous Improvement Leader Job at Kapabel Company Limited Posted: 31 May 2014 04:45 AM PDT Job Title: Continuous Improvement Leader
Location: Lagos, Nigeria
Recruiter: Kapabel Company Limited Roles and responsibilities: Act as continuous improvement partner to significant members of the value stream (company VPS, Directors and Senior Level Managers), advising/leading them on how to prioritize projects for maximum impact, and advising/leading teams through projects using the appropriate tools/methods for the type of project. Required:
• Bachelor of Science in Business
• Minimum 10 years professional experience
• Must possess experience/knowledge of services business and processes
• Must be proficient in Microsoft office suite
• Experience in the application of Lean/Six Sigma principles
• Process innovation/continuous improvement techniques
• Familiar with the ERP systems (Oracle, Sap, JD Edwards)
• Positive & success oriented attitude
• Willingness to mentor others
• Manage relationships and build networks
• Find common ground and build rapport
• Passion for process innovation Preferred:
• Masters in Business Administration
• Six Sigma Black Belt
• Technical capabilities in area of discipline such as cpa for finance Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Channel Development Manager Job at Lorache Consulting Posted: 31 May 2014 04:42 AM PDT Job Title: Channel Development Manager
Location: Lagos, Nigeria
Recruiter: Lorache Consulting CORE COMPETENCE:
Analytical skills – Data Analysis & Reporting
Retail Experience – Experience of handling go-to-retail strategies through tricycles & vans…
Man-Power Management – Understanding of interdependencies between people and processes as well as managing them to getting things done DESCRIPTION:
• Design and develop the coverage model for retail
i. Design customized strategies to achieve channel coverage across regions
ii. Ensure financial viability for the coverage / loyalty programs
iii. Control the channel through associates to ensure continued investment from the distributors for the salon channel • Stabilizing the Tricycle Operations & Salon Engagement Program
i. Designing strategies like merchandizing & promotions to improve the throughput from the channel
ii. Plan, distribute & deliver the targets across regions, categories and products
iii. Own up the process of gift redemption including from procurement, customization & deployment and delivery
iv. Appraising, analysing and sharing the feedbacks sent by the field team and ensuring corrective actions are taken by the respective department
v. Co-ordinate and conduct researches for general surveys as well as NPDs and publish the information and next action
vi. Managing the 3rd party contractors for field force • Analytics and Assessments
i. Tracking sales and wrapper submission achievement and performing gap analysis vis-à-vis targets and take corrective actions
ii. Designing PJPs and ensuring their adherence • Training & Development
i. Motivating the team and ensuring the all the members follow the work procedures set for them
ii. Regular discussions with the team to identify opportunities and highlight constraints for growth identifying competitor activity. QUALIFICATION:
• Minimum of 4 years experience in a multinational manufacturing companies like PZ, UNILEVER or NESTLE as an ASM handling the tricycle project Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Various Job Positions at HT-Limited Nigeria Posted: 31 May 2014 04:38 AM PDT Job Title: Vsrious
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria Vacancy exists for the following positions for our client:
a. Servers (4 Candidates)
b. Storekeeper (2 Candidates) minimum of 2 years experience in similar position
c. Cleaner (1 Candidate)
d. Kitchen assistant (2 Candidates)
e. Chef (1 Candidate) Minimum of 3 years experience in similar position
f. Cook (1 Candidate) Minimum of 3 years experience in similar position
g. General Manager ( 1 Candidate) Minimum of 5-6 years experience in managing Fast Food Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Female Office Manager Job at HT-Limited Nigeria Posted: 31 May 2014 04:37 AM PDT Job Title: Female Office Manager
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria KEY ACCOUNTABILITIES:
• Maintain office services and office records
• Ensure effective day to day running of the office
• Handle all third party inquiries and manage internal staff relations
• Receive and transmitting as appropriate, accurate record of all messages and correspondence from third parties to the company.
• Efficient use of the computer to prepare, control and manage correspondence, reports and documents.
• Arrange and co-ordinate meetings, trainings etc.., taking minutes and keeping notes.
• Maintain and monitor the use of office equipment
• Design, implement and maintain filing systems
• Establish and maintain procedures for record keeping
• Organize and store documents and computer based information.
• Protect organization’s value by ensuring confidentiality of official files and data
• Maintain Organizational Efficiency
• Oversee junior office staff and prepare operational reports and schedules to ensure efficiency
• Monitor and manage all staff attendance & staff data. Handle personnel issues relating to staff conflicts, absenteeism, welfare, etc.
• Assist to define office policies and procedures and ensure adherence
• Interface and negotiating with key suppliers/contractors.
• Anticipate, maintain and replenish office and outlets supplies.
• Maintaining the condition of the office and outlets and arrange repairs as necessary.
• Arranging regular servicing and maintenance of all electrical equipment including generators and computers in office and all outlets and ensuring adequate supply of all fuels, oils, etc
• Maintain a safe and secure working environment
• Ensure efficient resolution and timely settlement of all utility bills and local levies.
• Prepare and submit weekly and monthly administrative reports
• Briefing the General Manager or MD/CEO on a daily basis Requirements:
• Must be a Female
• Minimum of 3 years’ experience in Office Management would be added advantage.
• Minimum of HND/B.Sc in any relevant course of study.
• Applicants should know how to use Microsoft office, Microsoft excel etc
• Must be well organized, neat, hard working Age Range: 35 and above Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Operation Manager Job at HT-Limited Nigeria Posted: 31 May 2014 04:35 AM PDT Job Title: Operation Manager
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria Requirements:
• Age 35 – 40
• Must possess an B.Sc in Engineering or other relevant discipline and professional qualifications in supply chain management in logistics and transportation is a must
• 5 – 15 yrs relevant work experiences in logistics operation
• Primary sector experiences in the dry goods would be a great advantage. Must have very strong competencies in entrepreneurial leadership, commercial astuteness and in developing and maintaining customer relationships based on service excellence.
• Demonstrate the ability to organize and efficiently manage a logistics operation supported by strong commercial acumen and excellent knowledge of budgets and financial planning.
• Should be able to show that he fully understands the importance of the relationship between operational and the technical teams in reference to trip revenue and maintenance cost.
• Demonstrate self-reliance with the ability to work in different operational environments that the company exhibit in logistics.
• Should have excellent organizational, presentational and negotiating skills and able to work closely with the staffs and influence company strategy
• Should possess excellent communication skills in English and other language, ideally Hausa and be able to adapt to rapid changes in a positive manner and work to tight deadlines.
• Superb inter-personal skills and instant credibility are essential as you will be inter-facing with a number of people from different backgrounds, nationalities and religions.
• He must be resourceful with a flexible outlook, have the ability to multi-task in order to handle competing priorities and be able to fit in to an international dynamic and multi-cultural environment. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Technical Manager Job at HT-Limited Nigeria Posted: 31 May 2014 04:24 AM PDT Job Title: Technical Manager
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria Company: Our Client, a dry haulage company based in Lagos needs to re- engineer and expand the scope of its business and require the services of highly experienced, dedicated and motivational individual. Interested candidate will be responsible for the daily operations of the fleet. Due to our rapid expansion and diversification of operation, applications are required from suitably qualified candidates who are passionate about making a difference. KEY ACCOUNTABILITIES:
• He will be in charge of Mechanics, welders, panel beaters etc
• Will manage a fleet of trailers and other heavy duty equipment.
• Ensure zero down time for all equipment collects faulty parts before handing over new ones to driver/mechanic.
• Plan and implement preventive and corrective maintenance.
• Manage drivers/operators and ensure compliance to safety and company policies.
• He reports directly to the General Manager but also subject to the supervision of the operation manager. Qualifications, Skills & Competencies:
• Applicant should possess B.Sc Mechanical Engineering or relevant discipline with 10 years relevant working experience.
• Minimum of 5 years professional experience logistics/haulage management and not over 35 years old. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Sales Representative Job at HT-Limited Nigeria Posted: 31 May 2014 04:23 AM PDT Job Title: Sales Representative
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria KEY ACCOUNTABILITIES:
• Assist customers in selecting product
• Keep a check on the inventory, sales of goods
• Increase sales and the profitability of the store
• Keep the store up to standard by keeping it clean. Qualifications, Skills & Competencies:
• Min 1-3 years post qualification experience Must be
• Sex – Female Must have:
• Excellent written and spoken English
• Administrative and analytic skills
• Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
• Willingness and aptitude to learn the use of new IT systems and software
• Negotiation and persuasive skills
• Ability to plan and delegate as necessary Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Sales Executive Job at HT-Limited Nigeria Posted: 31 May 2014 04:22 AM PDT Job Title: Sales Executive
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria KEY ACCOUNTABILITIES:
• Increase sales and the profitability of the organization
• Assist customers in selecting products
• Answer their questions about the products and about any other thing concerning the business
• Good core sales and marketing experience in services and products industries Qualifications, Skills & Competencies:
• Min 2-3 years post qualification experience Must:
• BE AGGRESSIVE IN MARKETING COMPANY PRODUCTS
• Have Excellent written and spoken English
• Have Administrative and analytic skills
• Have basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
• Have willingness and aptitude to learn the use of new IT systems and software
• Have Negotiation and persuasive skills
• Have ability to plan and delegate as necessary Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Client Service Executive Job at HT-Limited Nigeria Posted: 31 May 2014 04:18 AM PDT Job Title: Client Service Executive
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria KEY ACCOUNTABILITIES:
• Accurately performs registration process for new and existing clients
• Act as interface with all clients at job sites/locations
• Interacts with companys client to provide them with information and address inquiries regarding products and services.
• Responsible for managing all operational concerns raised by client
• Exploring opportunities to add value to job accomplishments.
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Provide support in new product development and enhancement activities. Qualifications, Skills & Competencies:
• Minimum 2-3 years post qualification experience
• Minimum of B.Sc or HND in Computer Science or Computer Engineer
• Prior Experience as a Customer Service or related Role is a strong advantage
• Good Time Manager, Hardworking and eye for detail
• Dresses professionally with impeccable manners
• Excellent written and spoken English
• Administrative and analytic skills
• Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
• Willingness and aptitude to learn the use of new IT systems and software
• Negotiation and persuasive skills
• Ability to plan and delegate as necessary Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Head Retail Sales Job at HT-Limited Nigeria Posted: 31 May 2014 04:17 AM PDT Job Title: Head Retail Sales
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria The manager for retail sales will be tasked with developing and executing a profitable retail channel strategy. This will entail developing the retail segment of the business, which includes sales through 3rd party outlets and retail outlets owned by the company (store presence and e-commerce). KEY ACCOUNTABILITIES:
• Lead the development of a retail sales strategy for the company
• Manage and grow retail product sales,
• Prepare sales action plans and schedules
• Develop and manage customer accounts – coordinate orders, deliveries, payments, customer database development
• Actively identify and progress expansion opportunities
• Manage Sales personnel
• Recruit, train and develop a strong sales team
• Establish performance goals for all sales associates and monitor performance on a continual basis
• Conduct individual and team reviews with sales associates to build effective communication, to understand training and development needs, and to provide insight for the improvement of individual sales and activity performance.
• Communicate sales goals, company policies, procedures, expectations and other matters to the sales team
• Ensure adherence to high standards of customer service
• Meet and exceed sales target goals for specific locations and entire retail channel
• Manage and oversee key client accounts and negotiate contracts where required.
• Coordinate sales operations with other departments of the organization
• Assist in the development and implementation of marketing plans or campaign as needed.
• Monitor market trends, competitive data and provide feedback to production.
• Be involved in product line reviews.
• Develop and manage budgets, sales forecasting and monitoring processes Qualifications, Skills & Competencies:
• Min 7 years post qualification experience in a sales and/or a project management role and have a track record of meeting sales targets. Must be:
• He or she must be organized,
• Persistent,
• Able to work to deadlines and have excellent interpersonal and communication skills.
• He or she must also have strong business acumen, and good excel and power point skills.
• Candidates should be fashion savvy.
• Travel will be required. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Service Manager Job at Janchine Nigeria Limited Posted: 31 May 2014 04:09 AM PDT Job Title: Service Manager
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. To organise service activities to ensure the department’s efficient and profitable operation by satisfying customers and enhancing customer relations.
2. To organise the service department and in particular, control resources and utilise assets at a level commensurate with profit targets.
3. To maximise departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value added products and services.
4. To create an environment where the department and its staff develop and excel.
5. To enhance the reputation of Your Dealership Ltd. at every opportunity when interacting with others. INTERACTION AND REPORTING:
Directly Responsible To: General Manager.
Responsible For: Service Receptionists, Workshop Foreman, Workshop Controller, Mechanical Repair Technicians (skilled and semi-skilled), Apprentices, administrative staff including Admin/Cost Clerk, Warranty Clerk, cleaners as delegated. Relationships With: Dealership Accountant, Personnel Manager, Sales Manager, Parts Manager, Bodyshop Manager, manufacturer’s representatives, suppliers and other company representatives, specialist repairers and sub-let suppliers, insurance company assessors, representatives of statutory or legislative bodies, Health & Safety Officer. OBJECTIVES AND KEY TASKS:
• Developing new revenue streams/markets for products and services, while optimizing income from existing lines through innovative marketing and rapid exploitation of changing customer needs and tastes.
• Client targeting, meeting, proposal & business slides development, presentation generating leads for possible sales and exploration of business opportunity and meeting client’s needs. Plan persuasive approaches and pitches that will convince these organisations to do business
• Providing a feasibility report and a risk analysis, planning and implementing growth through sales and advertising, information gathering and customer service.
• Research new business opportunities, identifies likely sales points, develops strategic plans, sales strategies, and undertakes presentations to and negotiations with prospective customers
• Assessment of new product opportunities viz-a-viz defined target markets, intelligence gathering on customers and competitors towards action of plans
• Evaluation of business operations and developing strategies for realizing full potential and utilization of business resources.
• Training, motivating, counseling and monitoring the performance of BDM team. Conducting necessary job and product training activities for subordinates
• Tracking all customers and making sure all leads and BDM activities are logged to CRM. Conducting market analysis, collecting customer feedbacks and drafting necessary evaluation reports.
• Support the development and execution of marketing and traffic/lead generation programs/activities. OTHER DUTIES: Any other duties as and when required by the Dealer Principal/ Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
a. Technical skills, knowledge and experience of the retail motor industry.
b. Skills in applying and using knowledge in a management position.
c. Ability to organise clerical work, administration, control systems and financial resources.
d. Leadership and coaching attributes.
e. Relevant and up-to-date knowledge of vehicle design, manufacture, consumer and vehicle legislation, industry and trade practices.
f. Technical, Professional and Engineering qualifications.
g. Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
h. Knowledge of the changing face of the Industry in the light of E.U. Legislation and the effects on the business.
i. (Preferred) Membership of The Institute Of The Motor Industry. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Business Development Manager Job at Janchine Nigeria Limited Posted: 31 May 2014 04:05 AM PDT Job Title: Business Development Manager
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. Develop new and expand existing business opportunities while generating sales revenue through the initiation and development of client relationships
2. Develop and plan business strategies to attain company’s sales goals and enhance business opportunities.
3. Train and motivate BDM team towards surpassing business goals per time INTERACTION AND REPORTING:
Directly Responsible To: Head of Sales
Responsible For: BDM Executives Relationships With: Sales Operations Manager, Sales Administrator, Service Manager, Body Shop Manager, Showroom team, Accountant, Logistics Manager, Spare Parts Manager OBJECTIVES AND KEY TASKS:
• Developing new revenue streams/markets for products and services, while optimizing income from existing lines through innovative marketing and rapid exploitation of changing customer needs and tastes.
• Client targeting, meeting, proposal & business slides development, presentation generating leads for possible sales and exploration of business opportunity and meeting client’s needs. Plan persuasive approaches and pitches that will convince these organisations to do business
• Providing a feasibility report and a risk analysis, planning and implementing growth through sales and advertising, information gathering and customer service.
• Research new business opportunities, identifies likely sales points, develops strategic plans, sales strategies, and undertakes presentations to and negotiations with prospective customers
• Assessment of new product opportunities viz-a-viz defined target markets, intelligence gathering on customers and competitors towards action of plans
• Evaluation of business operations and developing strategies for realizing full potential and utilization of business resources.
• Training, motivating, counseling and monitoring the performance of BDM team. Conducting necessary job and product training activities for subordinates
• Tracking all customers and making sure all leads and BDM activities are logged to CRM. Conducting market analysis, collecting customer feedbacks and drafting necessary evaluation reports.
• Support the development and execution of marketing and traffic/lead generation programs/activities. OTHER DUTIES: Any other duties as and when required by the Dealer Principal/ Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE
• Strong BDM and sales management of 7+ years’ experience, strong closing skills, excellent leadership, communication, negotiation and people skills
• An ambition to succeed and grow within a fast paced environment.
• A strong understanding of the “automotive sales process and approach”
• Ability to motivate & inspire individuals achieve common goals
• Professional, courteous, organized and an expert in customer service.
• Degree level education as minimum requirement Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Body Shop Manager Job at Janchine Nigeria Limited Posted: 31 May 2014 04:02 AM PDT Job Title: Body Shop Manager
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. To maximise profit through the effective operation of the Paint & Bodyshop Departments by satisfying customers’ expectations.
2. To monitor and control resources and assets in a way congruent with profit requirements while maintaining and improving customer relations.
3. To maximise departmental profitability through the sale of labour, paint and materials, sub-contracted services and other value-added products and services.
4. To create an environment where the departments/staff develop and excel.
5. To enhance the reputation of the business at every opportunity when interacting with others.
6. To operate the workshop in a safe environment for members of staff and public INTERACTION AND REPORTING:
Directly Responsible To: General Manager
Responsible For: Body shop Receptionists, Body and Paint Repair Technicians (skilled and semi-skilled), Apprentices, Body shop Cleaners and Drivers. Relationships With: Dealership Accountant, Sales Manager, Service Manager, Parts Manager, Health & Safety Officer, manufacturer’s representatives, suppliers and other company representatives, specialist repairers and sub-let suppliers, insurance company and hired independent assessors and representatives of statutory bodies OBJECTIVES AND KEY TASKS:
SALES, MARKETING & PROFITABILITY:
• Ensure that the Bodyshop Department achieves its financial objectives by ongoing (period by period) examination of management accounts, system information, daily operating controls and manufacturer’s composite figures (monthly).
• Ensure the necessary improvements and corrective actions are taken where variations from target achievement occur or inadequate performance is suspected.
• Ensure accurate estimating, costing and invoicing in the department.
• Ensure premises and equipment and other assets are controlled and used effectively.
• Ensure that all non-account customer excess payments and VAT/ other charges are received prior to delivery of vehicles
• Ensure all parts received and paint and materials purchased are controlled and sold at the required profit.
• Ensure a fair distribution of work between all technicians, commensurate with their skills and experience.
• Review all open jobcards (daily) and report any ongoing and occurring work in progress problems to General Manager.
• Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof. CUSTOMER RELATIONS:
• Ensure a customer satisfying experience through an outstanding level of finish and repair quality.
• Ensure vehicle cleanliness is maintained to the highest order during repair.
• Communicate with customers effectively and courteously as and when necessary.
• Minimise unnecessary customer expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Ensure that all staff are committed to the principles and ethics of Your Dealership Ltd and that these principles form the cornerstone of customer relations management. CONTROL OF COSTS:
• Ensure that all vehicles worked on have proper and authorised approval for the repairs to proceed.
• Maintain effective control of expenses in line with objectives by viewing daily sales and profit reports, periodical examination of management accounts and reviewing other business information.
• Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.
• Minimise VOR, Emergency Order and other charges by careful and planned use of parts ordering facilities while avoiding any adverse impact on customer satisfaction.
• Examine (weekly) sales ledger information to ensure all outstanding debts have been collected within due time periods set, and customer queries and concerns responded to and resolved within 24 hours of being raised.
• Establish and maintain a training needs analysis (T.N.A.) to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of all Bodyshop personnel. BUSINESS DEVELOPMENT: Maintain close scrutiny of developments, legislation and events in the motor industry which will impact on future business opportunities or trading practices. AUTHORITY LEVEL:
EXPENDITURE:
• Purchase paint and materials within agreed target figures.
• Agree discounts within dealership policy.
• Purchase other products and services necessary to the effective functioning of the department within agreed spending limits. PERSONNEL: Recruitment and dismissal of all Bodyshop staff in accordance with current employment legislation and subject to General Manager’s and Personnel Manager’s approval. OPERATIONAL:
Authority to grant credit and amend or change terms of trading within limits set by the General Manager and Dealership Accountant. MAIN WORK ACTIVITIES:
CUSTOMER SERVICE:
• Provide all Your Dealership Ltd customers with a level of service that will achieve the highest level of customer satisfaction, retention and loyalty.
• Seek to improve all aspects of quality and minimise customer complaints, dissatisfaction and defection.
• Develop all members of staff to achieve the highest levels of performance in order to guarantee • & • above. STAFF:
• To determine and set up the levels and suitability of staff required to achieve the established departmental targets and objectives.
• Recruit, and train Bodyshop staff subject to authority delegated to line managers.
• Recruit the agreed number of apprentices and trainees. Ensure that training and development processes are fully maintained so that future productive personnel requirements are satisfied.
• In consultation with the Personnel and Training Manager, establish training and development needs for all staff, plan programmes, arrange courses and maintain records of training. Ensure that up-to-date and accurate documentation is maintained to allow for grant and fee redemption if available from time to time.
• Ensure that ‘in-dealership training’ takes place using skilled staff members to provide the highest standards of training in a cost-effective manner.
• Work closely with and motivate all staff in the department in order that they work with the highest degree of commitment and attention to customer needs.
• Build relationships with all staff in order to provide them with all necessary support, coaching and encouragement so as to improve all aspects of their job performance.
• Operate the Your Dealership Ltd Staff Performance Appraisal System and ensure actions are taken on results.
• Operate and maintain record keeping and medical screening as required by C.O.S.H.H. and E.P.A.
• Establish and review salary scales, incentive schemes and other employee benefit systems within Your Dealership Ltd’s Payplan structure in conjunction with and with authority from the General Manager. ADMINISTRATION:
• Ensure that all administrative and clerical functions within the Bodyshop Department are carried out in accordance with dealership policies. Such functions will include (but are limited to) Parts special order systems, Warranty claims, parts ordering and returns, customer follow-up, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.
• To ensure that all estimating systems and Time Operations are interpreted correctly in order to maximise the hours recoverable on each job.
• Review with General Manager all departmental activities and reporting systems.
• Define, set up and maintain safety and security procedures of the highest order to protect customers, all property and personnel.
• Review the operation of Bodyshop equipment for condition and accuracy of calibration. Ensure routine and unscheduled maintenance is carried out in accordance with manufacturers’ guidelines and operational requirements.
• Maintain the systems that control the safe use and serviceable condition of courtesy vehicles. Ensure that systems allow for compliance with legislation and driver identification
• Administer warranty policy in a cost-effective manner while maintaining the best interests of dealership, manufacturer and customers.
• Review daily and formally at least weekly jobs in work in progress and/or uncosted jobs and report thereon to the General Manager and Dealership Accountant.
• Review and report at least weekly special order parts outstanding on customers’ vehicles and counter sales.
• Discuss with the General Manager all departmental activities, results, concerns and report on systems failures and resource inadequacies. COMMUNICATIONS:
• Advise the General Manager on all Bodyshop related matters.
• Maintain a professional and courteous relationship with all other departmental managers.
• Develop and maintain an effective line of communication with manufacturers, suppliers, statutory representatives and all other contacts.
• Advise, support and give confidence and backup to staff as required on structural repair, cosmetic and refinishing problems and their consequences.
• Maintain open communication and dialogue with all Bodyshop staff. MARKETING:
• Design, evaluate and initiate Aftersales marketing plans within agreed budgets.
• Establish a system of easy contact in the event of loss or damage to the vehicle and ensure that all customers are aware of their right to choose their repairer.
• Working with sales and other departments, initiate a system to ensure all vehicle buyers/owners and other customers are introduced to and where appropriate referred to, all other departments and key personnel.
• Investigate and resolve customer complaints and keep records of these together with customer congratulations for present and future us• Use results of this information to determine actions to be taken by the dealership.
• Ensure that the customer database is updated and cleansed as necessary.
• Ensure that any electronic information such as email links and website data is accurate, up to date and in compliance with legislation. Ensure that data is held in a manner as required by the Data Protection Acts.
• To seek additional sources of profit opportunity by expanding and diversifying into other areas such as SMART repairs. FINANCE:
• Regularly review pricing and pricing policies, labour rates, insurance company discounts, parts pricing, additional charges and other Bodyshop charging policies.
• Monitor and review Bodyshop department financial performance daily in line with Daily Operating Control information produced.
• Monitor bodyshop productive and utilisation performance daily, in total and by individual technicians.
• Monitor the size, condition and age of courtesy vehicle fleet and replace at intervals congruent with dealership standards, Insurance Company requirements and franchise conditions.
• Monitor all outstanding overage debtors and any unauthorised cash customers on a regular (weekly) basis and take requisite action. Meet with Dealership Accountant to agree actions to collect sums as deemed appropriate.
• Monitor warranty claim submissions, rejections and resubmissions together with manufacturer’s credit notes and S.B.I.s receive• Review short payments, report on losses and take action as appropriate.
• Maintain day to day control of departmental and other costs in order to minimise the company expenses without adversely affecting service levels or company standards. OTHER DUTIES: Any other duties as and when required by the General Manager that are reasonably within the capabilities of the person and are aimed at achieving the company objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
• Technical knowledge, experience of the accident repair and Bodyshop industry.
• Skills in applying and using knowledge in a management position.
• Ability to organise clerical work, administration, control systems and financial resources.
• Leadership and coaching attributes.
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices.
• Technical, professional and engineering qualifications.
• Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
• Knowledge of the changing face of the Industry in the light of E.U. Legislation and its effects on the business.
• Knowledge and understanding of the provisions of E.P.• and C.O.S.H.H.
• (Preferred) Membership of The Institute of the Motor Industry.
• Strong numeracy, literacy and communication skills. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Body Shop Supervisor Job at Janchine Nigeria Limited Posted: 31 May 2014 03:57 AM PDT Job Title: Body Shop Supervisor
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. To maximise profit through the effective operation of the Paint & Bodyshop Departments by satisfying customers’ expectations.
2. To monitor and control resources and assets in a way congruent with profit requirements while maintaining and improving customer relations.
3. To maximise departmental profitability through the sale of labour, paint and materials, sub-contracted services and other value-added products and services.
4. To create an environment where the departments/staff develop and excel.
5. To enhance the reputation of the business at every opportunity when interacting with others.
6. To operate the workshop in a safe environment for members of staff and public INTERACTION AND REPORTING
Directly Responsible To: Body Shop Manager
Responsible For: Body shop Receptionists, Body and Paint Repair Technicians (skilled and semi-skilled), Apprentices, Body shop Cleaners and Drivers. Relationships With: Dealership Accountant, Sales Manager, Service Manager, Parts Manager, Health & Safety Officer, manufacturer’s representatives, suppliers and other company representatives, specialist repairers and sub-let suppliers, insurance company and hired independent assessors and representatives of statutory bodies OBJECTIVES AND KEY TASKS:
OPERATIONS:
• Plan, prioritize, assign, supervise, review, inspect and participate in the work of personnel responsible for carrying out vehicular body repairs- straightens bent frames, dents, scrapes, depressions; operates acetylene, oxygen, and arc welding equipment; operates power and hand tools; mixing and application of paints, finishing, replacement of windshields, windows, doors, mirrors etc.
• Participate in the development and reviewing of policies and procedures of the body shop; monitor work activities to ensure compliance with established policies and procedures; give recommendations for changes and improvements to existing standards and procedures from time to time.
• Perform detailed quality inspection of vehicles to determine extent of body damage; recommend appropriate repair and replacement jobs; determine method of repair and order of activities and perform the more technical and complex body repair tasks of the work unit.
• Ensures routine and documented detailed maintenance of all equipment and tools in the body shop to ensure that they are safe and at the best operational state at all times.
• Complete and process a variety of internal and external documentation including work orders, billing statements including taking appropriate price after negotiating, hazardous materials records and personnel-related forms and submits same to the Workshop Manager.
• Maintain current knowledge on mandated health and safety regulations; ensures and enforces all safety rules, regulations and compliance obligations relating to operations of the body shop.
• Provide a weekly or on a required basis, comprehensive report on the operations of the body shop with best service/product initiatives, global practices, profitability, customer satisfaction, employee relations and other operational improvement trends.
• Where necessary, engage in hands on work to ensure expected work completion promise. CUSTOMER RELATIONS:
• Ensure a customer satisfying experience through an outstanding level of finish and repair quality.
• Ensure vehicle cleanliness is maintained to the highest order during repair.
• Communicate with customers effectively and courteously as and when necessary.
• Minimise unnecessary customer expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Minimise unnecessary customer expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Ensure that all staff are committed to the principles and ethics of the business and that these principles form the cornerstone of customer relations management. CONTROL OF COSTS:
• Ensure that all vehicles worked on have proper and authorised approval for the repairs to proceed.
• Maintain effective control of expenses in line with objectives by viewing daily sales and profit reports, periodical examination of management accounts and reviewing other business information.
• Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficien cy targets.
• Minimise VOR, Emergency Order and other charges by careful and planned use of parts ordering facilities while avoiding any adverse impact on customer satisfaction. STAFF:
• Recommend the levels and suitability of staff required to achieve the established departmental targets and objectives.
• Participate in recruit, and train Body shop staff subject to authority delegated to line managers.
• Participate in recruiting the agreed number of apprentices and trainees. Ensure that training and development processes are fully maintained so that future productive personnel requirements are satisfied.
• Work closely with and motivate all staff in the department in order that they work with the highest degree of commitment and attention to customer needs.
• Build relationships with all staff in order to provide them with all necessary support, coaching and encouragement so as to improve all aspects of their job performance.
• Participate in the Staff Performance Appraisal System and ensure actions are taken on results. ADMINISTRATION:
• Ensure that all administrative and clerical functions within the Bodyshop Department are carried out in accordance with policies. Such functions will include (but are limited to) Parts special order systems, Warranty claims, parts ordering and returns, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.
• To ensure that all estimating systems and Time Operations are interpreted correctly in order to maximise the hours recoverable on each job.
• Review with Body Shop Manager, all departmental activities and reporting systems.
• Recommend, set up and maintain safety and security procedures of the highest order to protect customers, all property and personnel.
• Review the operation of Bodyshop equipment for condition and accuracy of calibration. Ensure routine and unscheduled maintenance is carried out in accordance with manufacturers’ guidelines and operational requirements.
• Maintain the systems that control the safe use and serviceable condition of courtesy vehicles. Ensure that systems allow for compliance with legislation and driver identification
• Review daily and formally at least weekly jobs in work in progress and/or uncosted jobs and report thereon to the Body Shop Manager.
• Review and report at least weekly special order parts outstanding on customers’ vehicles and counter sales.
• Discuss with the Body Shop Manager all departmental activities, results, concerns and report on systems failures and resource inadequacies. COMMUNICATIONS:
• Advise the Body Shop Manager on all Body shop related matters.
• Maintain a professional and courteous relationship with all other departmental managers.
• Develop and maintain an effective line of communication with manufacturers, suppliers, statutory representatives and all other contacts.
• Advise, support and give confidence and backup to staff as required on structural repair, cosmetic and refinishing problems and their consequences.
• Maintain open communication and dialogue with all Body shop staff. OTHER DUTIES:
Any other duties as and when required by the Dealer Principal/Aftersales Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
• Technical knowledge, 7 years experience of the accident repair and Body shop industry.
• Capabilities in opening (RO) and making perfect vehicle damage estimate when required for cars and trucks/buses. Complete knowledge of Insurance procedures.
• Demonstrated experience in denting and painting procedures; the use and maintenance of modern body shop equipment.
• Skills in applying and using knowledge in a supervisory, coaching and leadership.
• Ability to organise clerical work, administration, control systems and financial resources.
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices.
• Technical, professional and engineering qualifications.
• Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
• Strong numeral, literacy and communication skills. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Auto Technician Job at Janchine Nigeria Limited Posted: 31 May 2014 03:55 AM PDT Job Title: Auto Technician
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. To ensure that vehicles brought into the dealership operates at maximum efficiency as per manufactures standard and customer satisfaction.
2. Create value for the business by supporting productive utilization of workshop resources and operations INTERACTION AND REPORTING:
Directly Responsible To: Workshop Supervisor
Responsible For: Service Technicians and Mechanics (skilled and semi-skilled), Apprentices, workshop Cleaners, Car Washmen and Drivers.
Relationships With: Service Manager, Workshop Supervisor, Job Controller, Parts Advisors, Apprentices, Workshop Cleaners. OBJECTIVES AND KEY TASKS:
• Maintains vehicle functional condition by listening to complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components.
• Perform routine maintenance procedures, such as rotating tires, changing the oil, lubricating engine parts and tuning up the electrical system, including inspecting belts, hoses and mechanical systems to be sure that all are operating properly.
• Repair, remove and replace old or broken parts such as pistons and rods in the engine, rebuilding faulty assemblies such as steering systems, repairing or replacing brakes and repairing heating, cooling and electrical systems.
• Repair or replace transmissions, shock absorbers, carburetors, distributors, radiators, ignition systems and a host of other circuits, parts or systems. Fix or adjust a car’s accessories such as windshield wipers, radios and mirrors.
• With aid of computers, diagnose troubleshot, spot problems with engine oil pressure and ignitions suing pressure indicators and voltage meters. Use power wrenches, welding torches and hand, special tools including pliers, scanners, screwdrivers etc.
• Keep equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
• Verifies vehicle serviceability by conducting test drives; adjusting controls and systems. Efficient use of work shop consumables. Stores and retrieves vehicles by driving and parking vehicles.
• Keeps workshop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Record and make available on request, the results of vehicle inspection on a checklist or any other database required by the Workshop Supervisor and/or Management. OTHER DUTIES:
Any other duties as and when required by the Dealer Principal/After-sales Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
• 7 years technical experience/knowledge of mechanics, computerized automotive systems, mechanical profiles, specifications of multi-brandautomobile makes, models and years.
• Demonstrated knowledge and use of machines and tools, including their designs, uses, repair, and maintenance, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to resolving automobile problems
• Capabilities in use of scanning machine and diagnostic tools in making perfect vehicle repair when required for cars and trucks/buses.
• Understanding of computerized repair and testing systems, and must have exceptional eye-hand coordination, physical stamina and skill with tools.
• Demonstrated experience in preventive maintenance, diagnostic and repair of modern vehicles using updated tools, machines and procedures.
• Good knowledge in equipment maintenance, lifting, decision making, problem solving, reporting diagnostics results, self-motivated, judgment, results driven, quality focus, productivity, safety management
• Technical, professional and engineering qualifications. Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Auto Service Advisor Job at Janchine Nigeria Limited Posted: 31 May 2014 03:53 AM PDT Job Title: Auto Service Advisor
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. Interpret customer concerns for the service department, so that vehicular problems can diagnose and repair work carried out correctly
2. Translates the actual repair problem, repair process, status of vehicles, which may be very complicated, into language the customer can understand
3. Generates profit by selling service, repairs and parts and other offerings of the business INTERACTION AND REPORTING:
Directly Responsible To: Reception Supervisor
Relationships With: Customers, Workshop Supervisor, Job Controller, Service Manager, Parts Advisors, Parts Manger, Customer Service Officer, Café Attendant, Reception Cleaners. OBJECTIVES AND KEY TASKS:
• Greets customers, schedules service appointments, receives vehicle information and handle administrative aspects of customer service
• Listens to requests of the service desired and explains the repair or service order to customers. Translating customers’ repair problems into standard repair terminology, explaining repairs to customers
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
• Handles customer complaints, precise recording of customers concerns and comments and ensures high customer satisfaction standards
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Promotes service facilities to encourage repeat business
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. OTHER DUTIES:
Any other duties as and when required by the Dealer Principal/ Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
• 5 years demonstrated experience in a multi-brand auto service centre as service advisor or related position.
• Active listening and ability to convey information clearly in words and writing.
• Problem solving, reporting research results, quality focus, productivity, estimating, product knowledge, customer service, problem solving, safety management
• Degree level education or equivalent Apply to this job This posting includes an audio/video/photo media file: Download Now |
| Auto Sales Manager Job at Janchine Nigeria Limited Posted: 31 May 2014 03:51 AM PDT Job Title: Auto Sales Manager
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited MAIN PURPOSE OF JOB:
1. Achieve increased and profitable sales volume for new and used cars to surpass dealership quotas and business goals.
2. Retain existing clients and win new accounts to consistently increase market share and pipeline expansion
3. Train and motivate sales team towards surpassing business goals per time INTERACTION AND REPORTING:
Directly Responsible To: Head of Sales
Responsible For: Sales Executives Relationships With: Sales Operations Manager, Sales Administrator, Service Manager, Body Shop Manager, Showroom team, Warehouse Supervisor, Accountant, Logistics Manager, Spare Parts Manager OBJECTIVES AND KEY TASKS:
• Responsible for winning potential customers and generate leads for the organization; generating new opportunities for the organization while retaining existing current customers.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; ensure delivery of automobile.
• Managing large customer accounts and giving clients necessary demonstrations and presentations relating to products.
• Training, motivating, counseling and monitoring the performance of all new/used-vehicle sales team. Conducting necessary job and product training activities for subordinates
• Tracking all customers and making sure all leads and sales activities are logged to CRM. Conducting market analysis, collecting customer feedbacks and drafting necessary evaluation reports.
• Providing effective communication throughout the new/used vehicle department as well as inter-departmentally.
• Monitoring customer satisfaction ratings for the department and ensuring proper follow-up for all potential buyers by developing, implementing and monitoring a prospecting and sales control system.
• Recommending specific new/used-car inventory needs by color, model and equipment based on customer and market analyses.
• Developing, recommending and Organizing and sale strategies for the company..
• Support the development and execution of marketing and traffic/lead generation programs/activities. OTHER DUTIES:
Any other duties as and when required by the Dealer Principal/ Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals. QUALIFICATIONS, TRAINING AND EXPERIENCE:
• Strong auto sales and sales management of 7+ years’ experience, strong closing skills, excellent leadership, communication, negotiation and people skills
• An ambition to succeed and grow within a fast paced environment.
• A strong understanding of the “automotive sales process and approach”
• Ability to motivate & inspire individuals achieve common goals
• Professional, courteous, organized and an expert in customer service.
• Degree level education as minimum requirement Apply to this job This posting includes an audio/video/photo media file: Download Now |
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